1. Introduction
PT Utama Globalindo Cargo ("the Company", "we", "us") operates the UGC Business Command Portal ("the Portal"). This Privacy Policy explains how we collect, use, store, and protect information when you use our Portal and related services.
2. Information We Collect
2.1 Account Information
- Name, email address, and role within the organization
- Login credentials and authentication data
- Profile information and preferences
2.2 Usage Data
- Pages visited, features used, and actions taken within the Portal
- Device information, browser type, and IP address
- Timestamps and session duration
2.3 Business Data
- CRM data: customer records, leads, opportunities, and communications
- Ticketing data: support tickets, quotations, and shipment information
- Marketing data: analytics from connected platforms (Google, TikTok, social media)
2.4 Third-Party Data
When you connect third-party services (Google Search Console, Google Analytics, Google Ads, TikTok for Business, etc.), we receive and store OAuth tokens and analytics data as authorized by your consent during the connection process.
3. How We Use Information
- To provide and maintain the Portal and its features
- To authenticate users and manage access control
- To display business analytics and reporting dashboards
- To process and track customer interactions, tickets, and quotations
- To improve the Portal's functionality and user experience
- To comply with legal obligations
4. Data Storage and Security
We use industry-standard security measures to protect your data:
- Data is stored in Supabase (PostgreSQL) with Row Level Security (RLS) policies
- Authentication is managed through Supabase Auth with secure session handling
- All data transmission uses HTTPS encryption
- OAuth tokens for third-party services are stored securely in the database
- Access to data is restricted based on user roles and permissions
5. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data only in the following circumstances:
- With service providers who assist in operating the Portal (e.g., Supabase, Vercel)
- When required by law or to comply with legal processes
- To protect the rights and safety of the Company and its users
6. Third-Party Services
The Portal integrates with third-party platforms. Each has its own privacy policy:
- Google APIs (Search Console, Analytics, Ads, PageSpeed) - subject to Google's Privacy Policy
- TikTok for Business - subject to TikTok's Privacy Policy
- Supabase - subject to Supabase's Privacy Policy
- Vercel - subject to Vercel's Privacy Policy
We encourage you to review the privacy policies of these third-party services.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Business data (CRM records, tickets, analytics) is retained in accordance with our data retention policies and applicable legal requirements.
8. Your Rights
Subject to applicable laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Disconnect third-party service integrations at any time through the Portal settings
9. Cookies
The Portal uses essential cookies for authentication and session management. These cookies are necessary for the Portal to function properly and cannot be disabled while using the Portal.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Portal after any changes constitutes acceptance of the updated policy.
11. Contact Us
For questions or concerns about this Privacy Policy, please contact:
PT Utama Globalindo Cargo
Email: cargo.ugc@gmail.com